Terms and Conditions

 

Our online store operates on a limited stockholding basis and products are sourced from suppliers where a lead time of 6 – 10 working days is required for products to reach our store.  Your order is then despatched through local courier for delivery within specified times.  For In-Store products, delivery can be executed within 2 – 5 working days from payment and confirmation of the order.

By completing your order and payment you agree and accept the following terms and conditions.

Indicated purchase prices include the necessary import duties and VAT as required by South African legislation and the only additional cost, which will be calculated at the end of the transaction, will be the local shipping fee from our premises to your door.

The sizes on described in our product descriptions are truly South African (Please refer to our sizing guide) sizes – if you are unsure of specific sizing please do not hesitate to contact us before completing your order.  Any changes to orders need to be communicated and reported within 24 hours of placing your order to ensure we have sufficient time to rectify them.

Any changes or queries need to be communicated via a direct telephone call to supplied contact number / alternatively via email to info@angelicdezire.co.za

  1. Delivery Policy:

Orders are subject to availability and receipt of payment.  You will receive confirmation of receipt of payment and of order processing.  Delivery costs will be calculated on the checkout of your order.

From time to time Angelic Dezire might be subject to inspections by Customs and Border Control which may delay our indicated delivery time.  In these cases, we cannot be held responsible for refunds regarding late deliveries.

 

  1. Returns and Refunds Policy:

We are unable to offer exchanges or refunds on any intimate wear.  When purchasing lingerie, underwear or swimwear please pay special attention to the sizing charts to avoid purchasing the incorrect size.  We are more than happy to assist you personally with sizing and fitment questions before your purchase.

In cases of unavailability, a full refund to the client will be processed within a 5 day period.  In cases where orders are cancelled by the client, a 20% cancellation and administration fee will be raised.

 

  1. Customer Privacy and Payment Options and Security:

In terms of the Promotion of Access to Information Act 2 of 2000 (PAIA), Angelic Dezire will take all reasonable steps to protect the personal information of its clients.  A full copy of the mentioned activities can be obtained from http://www.polity.org.za/attachment.php?aa_id=3569.

Angelic Dezire has partnered with PayFast (Pty) Ltd who are an approved payment gateway for all South African Acquiring Banks.  PayFast uses extended validation SSL with 2048 bit encryption and NO card details are stored on the website.  To view their security certificate and fraud policies, please visit www.payfast.co.za

Other payment options that are accepted can be made via Visa, MasterCard or via bank transfer to Angelic Dezire (Pty) Ltd.  Banking details can be provided on request.

 

  1. Responsibility and Services:

Angelic Dezire (Pty) Ltd supply an online store of clothing and clothing-related products to consumers.  We take full responsibility for all aspects relating to the sale of goods and services on this website, this includes customer service and support, dispute resolution and delivery of goods.

 

  1. Company Information and Domicile:

This website is governed by the laws of South Africa and for the purposes under this agreement, whether in respect of court processes, notices or other documents or communication was chosen as its domicilium citandi et executandi.  The webpage is owned and managed by Angelic Dezire (Pty) Ltd and Antionette Labuschagne (owner)

 

  1. Company Contact Details:

Angelic Dezire (Pty) Ltd trading as Angelic Dezire

Company Registration Number:  2020/844886/07

Email address is info@angelicdezire.co.za

Contact number:  066 552 2646

 

  1. Use of This Webpage and Affiliated Media:

By using this webpage you agree not to send or post any messages or material that is harmful, obscene, harassing, inappropriate, offensive, pornographic or violates any applicable laws of the South African state.  By accessing our webpage, you agree that you are legally entitled to do so.

 

  1. Changes to Webpage and Related Information:

Information contained in this webpage may at any time be modified with terms and conditions, policies or notices.  By visiting the existing webpage, you acknowledge that you are bound to the current terms and policies.  All previous versions of these terms and conditions will be superseded by the current version and you will be responsible under the current version each time you visit the webpage.

 

Delivery and Shipping:

Our store operates on a limited stockholding basis and products are sourced from suppliers where a lead time of 6 to 10 working days is required for products to reach our store.  Your order is then dispatched through local courier for delivery within specified times.  For In-Store products, delivery can be executed within 2 – 5 working days from payment and confirmation of the order.